About / Help / FAQ
TheAwkwardStore.com is the official source for products designed by The Awkward Yeti. If your question isn't addressed below, you can contact store support here. Emails are usually answered within 1-2 business days.
How are my items shipped?
- All of our products are shipped using USPS, including international orders. Currently we do not offer options for expedited shipping.
- For international orders, once your package reaches the destination country it is then handled and delivered by your country's local postal service
- For international shipments, item prices DO NOT include any customs fees assigned by your country. Please be mindful of additional costs that may occur after purchase of items from TheAwkwardStore.com.
Why are my items shipping separately?
- Some products are kept in stock, while others are produced on-demand (on-demand items are indicated as having additional processing times). Orders that are kept in stock ship 5 days per week.
- If you order an on-demand product and an inventoried product (for example, a t-shirt or mug and a button) they will ship separately.
- If you order multiple in-stock items along with a preorder, the entire order will be held until the preorder release. To expedite shipping of the other products, please order them separately (does not apply to on-demand items like t-shirts and mugs).
- Preorder delivery time will be updated on the product page. Please note that the delivery schedule may change from the original estimate.
- Preorders may be canceled before shipping begins, just email store (at) theawkwardyeti (dot) com with your order number and you'll be refunded in full.
- If your item was damaged, lost/stolen in transit, or incorrect, simply reply to your confirmation email to get your issue resolved. For damaged or incorrect items, please include a photo of the item for reference.
- There are no exchanges for print-on-demand items, please reference the size charts and read descriptions carefully. This includes t-shirts, pillows, tote bags, mugs and prints. This is because on-demand items are produced one at a time and are not carried in stock.
Holiday Shipping times:
- Before ordering for holidays or a specific event like a birthday, note that many of our products are produced on demand and take extra time to arrive. Please plan ahead and refer to our Holiday Shipping Deadlines for more information.
If you have any other questions, don't hesitate to contact us!